Frequently Asked Questions

Order before 3 PM on a business day and your order will be shipped the same day !

Delivery time is usually 1-2 business days within the Netherlands, depending on the carrier. Once your order has been shipped, you'll receive an email with a track & trace code so you can track your package. You'll often receive your order the next day.

Please note: During busy periods (such as holidays or sales) delivery may take a little longer.

Do you have questions about the status of your order? Feel free to contact us!

The shipping costs for the Netherlands and Belgium are as follows:

• €2.95
  
• Orders of €35.00 or more get free shipping !
  

All orders are shipped with track & trace . This means you can always track your package and know exactly when it will arrive.

Do you have a question about your delivery or a specific request? Feel free to contact us!

Oops, it looks like something went wrong! If you received the wrong item, please let us know as soon as possible so we can resolve the issue.

What you can do:

1. Contact us at info@glowadora.nl and provide your order number . Also include a photo of the incorrectly received item so we can quickly check what went wrong.
   
2. You don't have to return the wrong item right away! We'll provide a quick solution.
   
3. Once we have confirmed the problem, we will send you the correct item as soon as possible.
   

We'll make sure this is resolved for you as quickly as possible. Thank you for your patience and understanding!

It's possible you accidentally received the wrong package. Don't worry, we'll help you quickly!

What you can do:

1. Send an email to info@glowadora.nl with your order number and a description of the package you received. Don't forget to include a photo of the incorrect package.
   
2. The sooner you inform us, the sooner we can help you solve the problem.
   
3. You don't need to return the incorrectly received package right away. We'll find the right solution for you!
   

We'll make sure you receive the correct package as quickly as possible. Thank you for your patience, and we're happy to help!

1. Check your tracking information – Have you already received an email with a track & trace code ? You can track the status of your package via this link.
2. Wait 1-2 business days – Sometimes a package can be delayed at PostNL due to busy periods, such as holidays or other peak periods. Please allow a few extra days.
3. Contact us – If your package hasn't arrived after the expected delivery time, please contact us at info@glowadora.nl. We're happy to help you locate your package.

We'll do our best to get your order to you as quickly as possible!

At Glow Adora, you always have the right to return your order up to 14 days after receipt without giving a reason. Make sure you return the products unworn, undamaged, and with the tags in their original condition.

Return costs

Return costs are at the consumer's expense.

Returns Policy:

• Returns are only possible within 14 days of receipt.
• Return costs and risks are for the consumer's own account.
• Returns must include order number and name.
• We will only process returns if they are returned in their original condition, including tags and packaging. Damaged and/or used items will be refused and returned.

Please note! Keep your return receipt in a safe place.

If you want to return an item, you can send it to the following address:

Glow Adora
Hollandweg 14
1432DD - Aalsmeer

Please ensure the product is unused, undamaged, and in its original packaging when you return it. Don't forget to include your order number and reason for return so we can process your return quickly.

Do you have any questions? Feel free to contact us at info@glowadora.nl

Once we receive your return, we will do our best to process it as quickly as possible.

• It may take 5-7 business days for your return to be processed and your refund issued.
  
• The refund will be issued to the same payment method you used to place your order. Please note that it may take 1-3 business days for the refund to appear in your account, depending on your bank or payment provider.
  

Once your return has been processed, you will receive a refund confirmation by email.

Do you have questions about your return or its status? Feel free to contact us, we're happy to help!

We currently don't offer a direct exchange service . But don't worry, you can still return your order and order a new one!

What you can do:

1. Please follow the return instructions to return the product within the 14-day return period.
   
2. Once we have processed your return, you can place a new order for the desired product.
   

Need more information about returning or exchanging items? Please contact us, and we'll be happy to help!

At Glow Adora, we stand for quality. Every piece of jewelry is carefully inspected and lovingly packaged before shipping. However, things can still go wrong. That's why we offer a six-week warranty after receiving your order.

If you experience a defect or problem with your jewelry within this period, please feel free to contact our customer service at info@glowadora.nl . Please include your order number , full name , and a clear photo of the defect in your email. We carefully review each report and will get back to you as soon as possible with a suitable solution.

What is not covered by the warranty?

• Loss of jewelry
• Damage due to normal use, wear and tear, or improper use (dropping your jewelry or bumping it into something)
• When the breakage is not due to a manufacturing defect
• Damage or repair by third parties

Our jewelry is made of premium stainless steel . This material is not only durable and hypoallergenic, but also very suitable for everyday use. It is rust-resistant,
discoloration and wear, keeping your jewelry looking beautiful for longer.

Thanks to the high quality of the stainless steel, our jewelry remains both stylish and sturdy, even with intensive wear.

Do you have any specific questions about the materials or care of your jewelry? Feel free to contact us!

Premium stainless steel is a high-quality variety of stainless steel, specially selected for its strength, durability, and corrosion resistance. It's often used for jewelry, watches, and other luxury products because it not only lasts a long time but also retains a glossy finish, even with daily use.

How it compares to regular stainless steel :

• Quality :
  Premium stainless steel contains a higher percentage of the
  alloying elements such as nickel and chromium, which provide improved
  strength and better corrosion resistance than standard stainless steel.
• Scratch resistance :
  Premium stainless steel is often harder and less sensitive to scratches and
  wear compared to regular stainless steel.
• Color and shine : It stays shiny longer and retains its aesthetic
  appearance, while normal stainless steel can become dull more quickly.
• Hypoallergenic :
  Premium stainless steel is usually hypoallergenic, meaning it
  less chance of allergic reactions, while some cheaper
  stainless steel jewelry may do this.

With premium stainless steel, you can be sure that your jewelry will not only stay beautiful, but also last a long time!

Yes, all our jewelry is waterproof and nickel-free !

• Waterproof :
  Our jewelry is water-resistant, so you can safely wear it while washing your hands or swimming in the pool. However, we recommend avoiding prolonged exposure to water, such as during intensive showering or swimming in the sea, to maximize its lifespan.
  
• Nickel free :
  We don't use nickel in our jewelry, making it suitable for people with sensitive skin or nickel allergies. This way, you can enjoy your jewelry with peace of mind without worrying about skin irritation.

Want to know more about caring for your jewelry? Feel free to contact us!

Yes, you can wear our jewelry with confidence! All our jewelry is nickel-free and specially designed for people with sensitive skin or a nickel allergy. We use only premium stainless steel in our jewelry, meaning it's nickel-free and therefore poses no risk of skin irritation or allergic reactions.

However, if you have any doubts about whether your skin is sensitive to other materials, we recommend testing the jewelry briefly by wearing it first to ensure it does not cause any discomfort.

Do you have any further questions about your allergies and our products? Feel free to contact us!

To keep your jewelry in top condition, it is important
Take good care of them. Here are some tips to keep them looking beautiful:

1. Store your jewelry properly – Store your jewelry in a dry, cool environment, preferably in a box or bag to prevent scratches and damage. Avoid direct contact with other metals.
2. Avoid contact with water – Although our jewelry is waterproof, we recommend not exposing it to water for extended periods (such as swimming or showering) to prolong its lifespan.
3. Avoid exposure to chemicals – Be careful with perfumes, lotions, cleaning products, and other chemicals, as these can damage the finish of your jewelry.
4. Clean them occasionally – Clean your jewelry regularly with a soft cloth to remove dirt and fingerprints. Don't use harsh cleaning agents; instead, clean them gently with lukewarm water and mild soap.
5. Wear it with care – Be careful with your jewelry during sports or activities that could cause scratches or breakage. Remove your jewelry before sleeping and during activities like cleaning or gardening.

With this simple care you can ensure that your jewelry looks beautiful for a long time!

Do you have specific questions about caring for your jewelry? Feel free to contact us!

We're sorry the item you're looking for is currently out of stock ! Luckily, you can still be notified when it's back in stock.

What you can do:

1. Sign up for "Notify Me When Back in Stock" – Click the "Notify Me When Back in Stock" option on the product page and enter your email address. You'll receive a notification when the item is available for ordering again.
2. View similar products – You might find something else you like! Check out our other jewelry in the same style or category.
3. Contact us – Have questions about availability? Send us an email, and we'll be happy to inform you about the expected delivery time.

We're doing our best to get popular items back in stock quickly, so you don't have to wait long!